All websites associated with AAA Credit Screening Services, LLC will now feature a live customer support chat feature.
Previously, current and potential clients of the Houston-based credit and background screening agency contacted customer service by e-mail, fax, phone, or through the use of a website-contact form. The new live chat feature will provide fast responses to clients who need immediate help, but do not wish to call the office for live customer service.
The live chat service will appear to customers during business hours from 8:15 AM – 5:45 PM CST Monday – Friday and 9:15 AM – 3:45 PM CST Saturday. Live customer support will be provided by trained AAA Credit Screening customer service representatives. These customer support experts can answer a variety of questions, help with web navigation, provide troubleshooting for InstaScreen login and password troubles, and offer free consultation on report prices and options.
The live chat support is accessible through web browsers on PC, Mac, and mobile. All a user has to do to locate the live chat feature is navigate to the bottom right corner of the webpage. From there, they can click on the green bar noting the “Online” status of the customer support. Mobile devices will have a small chat bubble in the bottom right corner of the website page on their internet browser which they can click to initiate chat support. This will prompt a chat box to open, and a live customer support agent will be immediately available to answer questions.
The live chat provides a quicker alternative to the e-mail or the website contact form system which requires the user to input their e-mail address into the system along with their message to receive a response by e-mail. The live chat support system allows for a user to be connected with the customer support representative in a matter of seconds, questions to be answered instantly, and support to be provided without the hassle of a lengthy phone call.
Features of this live chat service include a rating system, chat transcription, name, and file sharing.
The rating system allows for customer service managers to monitor the quality of customer support that is being provided. A user can rate their chat at any time by clicking the “thumbs up” or “thumbs down” symbol to the right of their text input box.
Copies of the chat’s transcript are also readily available to all users. To send a copy of the chat transcript to their e-mail address, a user simply must click the mail icon at the bottom of the chat box. The user will then be prompted to type in their e-mail address, and a transcript of the chat will be sent to that e-mail address shortly thereafter.
Chat users can set their name on the chat to feature their name or company name. The chat support system will remember past users and conversations, so this feature is a great way for current or prospective clients to cut down on the time needed by a customer service agent to locate their screening account. Past chat logs will only appear to the customer service agent, so as to not clog the chat window for users. This feature will be very useful to users who often find themselves requiring customer support while on-the-go, as they can start and stop chat support as needed, with all pertinent information related to prior support being retained by the customer service staff.
The file sharing feature is possibly the most versatile and useful feature included in the live chat support. This feature can be accessed by clicking on the paperclip icon on the bottom left corner of the chat box. Users can upload files directly to customer support as a safe, quick way to submit documents for account set up or screening purposes, share a screen capture for online troubleshooting, or to submit additional or missing documents associated with a previously submitted screening request. The file sharing feature is two-way, meaning that customer support agents will have the ability to share documents to the user visiting the website. This will allow the representative to send necessary applications, forms, disclosures, price lists, order forms, or other requested documents through the chat. To download an item sent through the live chat support, users just have to click the file name, and a download will be initiated through their web browser. This will make client account set up and troubleshooting quicker and easier than ever, as files can be shared while live customer support is ongoing through the chat.
Overall, the live chat support feature will allow for higher levels of convenience, accessibility, and functionality for current and prospective clients of AAA Credit Screening Services, LLC seeking customer service.