Things to keep in mind:
1 – Turnaround times vary and are not guaranteed
Verifications are rarely completed within 1 business day. Most verifications require human interaction, not just automated computer searches. This usually results in longer turnaround times. Our guidelines for verifications are 3-5 business days, however they are just guidelines. A minority of searches will exceed that time frame. Always call our office if you have a tight deadline and we can recommend a course of action.
2 – Results vary and are not guaranteed
A – Verifiers are not legally bound to respond to our requests.
B – Verifiers may have policies that prohibit some or all information be shared with anyone other than the applicant.
C – Verifiers may not respond to our request.
We will always contact the verifier with the information provided to us three times. If no response is received after three attempts, the verification will be closed.
3 – YOU are responsible for contact information
It is important that your applicant provide detailed contact information for all verifications. If we do not have a contact name and phone/fax number or email for the verifier (employer, landlord, etc.), we will be unable to fulfill your request. We will notify you if that information is missing when your order is submitted and will close the verification request if the information is not received within 3 business days.
4 – Additional fees?!
Some verifiers charge additional fees or use a third party to complete verifications. An example of this would be the companies THEWORKNUMBER.COM and DEGREEVERIFY.COM. There are several others, however these two are the most common. We will contact you if a verifier indicates there will be an additional charge to get your permission to continue with the verification and charge your account. You may decline to proceed and the verification will be closed.
5 – Can I get a refund?
Our staff work diligently to get the information you require. Once a verification has been started, no refunds will be given, regardless of the outcome of the verification.