Updates That Will Affect Your User Account Login: Multi-Factor Authentication

On 11/15/2017 we will begin requiring all user accounts to enable multi-factor authentication (MFA). This is a method of confirming a user’s claimed identity by using a combination of two different components. The first time you log in on after this day, you will receive a 6-digit code via a method of your choosing (text, authenticator app, or email) that you will then be required to enter before you can finish logging in to your account.

For your convenience, you do not have to verify every single time you log in. You will only be prompted to re-authenticate every once in a while, to continue maintaining your device security, or whenever you log in on a new device.

The next time you log in after 11/15/2017, before you are able to access our site, you will first be prompted to choose your authentication method:

You have three options for your second authentication method: text message, authenticator app, or email.

MFA options

Text Message

If you choose text message, you will be asked to enter your phone number into the available field for where you would like to receive texts. A code will then be texted to the phone number you provided, and you will type that code in before you can finish logging in to your account.

 

Authenticator App

If you have a smartphone, you may choose to use an authenticator app. If you choose to use an authenticator app, you will receive a QR code to scan and set up your app. A code will be displayed on the app after set up, and you will type that code in before you can finish logging in to your account.

 

Email

Email is less secure than text or app, so if you choose this option, you will be prompted to certify that you do not have a device that can use the other methods and acknowledge that it is less secure. A code will then be sent to the email you provided, and you will type that code in before you can finish logging in to your account.

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