Live Chat Support Now Available on AAA Credit Screening Websites

All websites associated with AAA Credit Screening Services, LLC will now feature a live customer support chat feature.chat

Previously, current and potential clients of the Houston-based credit and background screening agency contacted customer service by e-mail, fax, phone, or through the use of a website-contact form. The new live chat feature will provide fast responses to clients who need immediate help, but do not wish to call the office for live customer service.

The live chat service will appear to customers during business hours from 8:15 AM – 5:45 PM CST Monday – Friday and 9:15 AM – 3:45 PM CST Saturday. Live customer support will be provided by trained AAA Credit Screening customer service representatives. These customer support experts can answer a variety of questions, help with web navigation, provide troubleshooting for InstaScreen login and password troubles, and offer free consultation on report prices and options.

The live chat support is accessible through web browsers on PC, Mac, and mobile. All a user has to do to locate the live chat feature is navigate to the bottom right corner of the webpage. From there, they can click on the green bar noting the “Online” status of the customer support. Mobile devices will have a small chat bubble in the bottom right corner of the website page on their internet browser which they can click to initiate chat support. This will prompt a chat box to open, and a live customer support agent will be immediately available to answer questions.

The live chat provides a quicker alternative to the e-mail or the website contact form system which requires the user to input their e-mail address into the system along with their message to receive a response by e-mail. The live chat support system allows for a user to be connected with the customer support representative in a matter of seconds, questions to be answered instantly, and support to be provided without the hassle of a lengthy phone call.

Features of this live chat service include a rating system, chat transcription, name, and file sharing.

The rating system allows for customer service managers to monitor the quality of customer support that is being provided. A user can rate their chat at any time by clicking the “thumbs up” or “thumbs down” symbol to the right of their text input box.

Copies of the chat’s transcript are also readily available to all users. To send a copy of the chat transcript to their e-mail address, a user simply must click the mail icon at the bottom of the chat box. The user will then be prompted to type in their e-mail address, and a transcript of the chat will be sent to that e-mail address shortly thereafter.

Chat users can set their name on the chat to feature their name or company name. The chat support system will remember past users and conversations, so this feature is a great way for current or prospective clients to cut down on the time needed by a customer service agent to locate their screening account. Past chat logs will only appear to the customer service agent, so as to not clog the chat window for users. This feature will be very useful to users who often find themselves requiring customer support while on-the-go, as they can start and stop chat support as needed, with all pertinent information related to prior support being retained by the customer service staff.

The file sharing feature is possibly the most versatile and useful feature included in the live chat support. This feature can be accessed by clicking on the paperclip icon on the bottom left corner of the chat box. Users can upload files directly to customer support as a safe, quick way to submit documents for account set up or screening purposes, share a screen capture for online troubleshooting, or to submit additional or missing documents associated with a previously submitted screening request. The file sharing feature is two-way, meaning that customer support agents will have the ability to share documents to the user visiting the website. This will allow the representative to send necessary applications, forms, disclosures, price lists, order forms, or other requested documents through the chat. To download an item sent through the live chat support, users just have to click the file name, and a download will be initiated through their web browser. This will make client account set up and troubleshooting quicker and easier than ever, as files can be shared while live customer support is ongoing through the chat.

Overall, the live chat support feature will allow for higher levels of convenience, accessibility, and functionality for current and prospective clients of AAA Credit Screening Services, LLC seeking customer service.

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Contractor Background Checks

Do NOT Sign Contracts With Just Anyone!


Contractor Background Checks can help people make informed decisions before they sign contracts with repair companies including roofers, plumbers, electricians, etc.

Unfortunately there are many people that are out to scam unsuspecting victims. If you need repairs done, always talk to your INSURANCE company first and then run checks on contractors before you sign contracts and start repairs.

During times of crisis such as hurricanes, floods and other natural disasters legitimate repair companies as well as scam artists rush into devastated areas to get work and there is a lot of work to go around. The company you’d like to use may be fully booked and you may want to take the first person that knock on your door to start repairs, but you need to know what your insurance will cover and if those people knocking on doors are legitimate, licensed businesses.

AAA Credit Screening Services can help by running one of the packages below giving you some peace of mind before you start repairs making sure that your insurance money is spent on legitimate and proper repairs and reducing the risk of you having to hire secondary repair companies to fix what the others didn’t.

For available packages, please visit Contractor Background Checks

Are Commercial Tenant Credit Reports the Solution for You?

Commercial Tenant Credit Reports enable commercial property owners to run commercial tenant reports on prospective tenants before leasing office, warehouse or retail space.

AAA Credit Screening Services understands a property owner’s need to protect their property and to feel secure in their commercial leasing decisions. That is why AAACSS is now offering Commercial Tenant Credit Reports.

Commercial Tenant Credit Reports can be divided up into two categories: business reports, and individual principal(s) reports.

Commercial Tenant Credit Report packages available are: Business Summaries, Commercial Intelliscores, and Business Profiles.

Business Summary Report

These reports include a snap shot of the business’ credit history, including legal data. It will provide the number of trade lines the company has open, any court judgments or tax liens levied against them, bankruptcy filings, and more. This report will also include the date of incorporation, the filing status (“Active Business”, etc.) and the principal officer’s names.

Commercial Intelliscore

These are one-page reports with credit information, just like the Business Summary reports, but also adds current DBT (days beyond terms) information in trade agreements, monthly average DBT and the total outstanding trade balances. It will also include the higherst amount extended to the company by a creditor as well as number of collections accounts and any monetary sums of legal filings. Commercial Intelliscore reports also include Intelliscore Plus, which is a numerical rating resembling a business’ credit score. These scores range from “high risk” ro “low risk” based on the company’s credit history.

Business Profile Report

These reports are AAA Credit Screening’s most comprehensive business credit reports. The first page includes an executive summary, reviewing the information contained in the report as a quick reference. It includes the business’ current dollar weighted calculation of the average number of days that payments were made past the invoice due date range compared to all other companies and compared to other companies in the same industry. The overview also provides a graph with quarterly and 7-month DBT trends, and includes a summary of legal filings and collections, along with trade information. A performance analysis report for the business is also included, assessing indicators of payment trends and comparing the business’s payment speed with others in the same industry.

What makes the business profile report unique, is that following the summary there is a complete report on accounts with each creditor, balance and DBT. Details on all legal filings and collections are also included.

If the company is a new business establishing within the past year, you might find that your commercial tenant credit report will be quite thin and can’t be compared to other companies. Commercial property owners may feel that such a thin credit report is not sufficient to make a final decision and can therefore choose to run credit reports on the individuals or principals of the company wanting to lease their property.

Running both the business credit reports such as Commercial Intelliscore in tandem with individual credit reports allow property managers to have a better grasp of the company’s principals and credit worthiness before signing leasing contracts.

For more information about Business Credit Reports, click HERE

What does it mean when a Social Security Number is flagged on a background check?

A Social Security Number cannot be flagged on a background check, but mismatching information returned from SSN search may be flagged. A SSN verification and/or trace searches the Social Security Administration data base by SSN. The information thRed-Flagat is returned is name, date of issuance, validity of number, address history, and state of issuance. If the information that is returned does not match the information provided by the applicant, the results may be flagged. An employer or landlord may choose the specific circumstance that the information would need to be flagged.

Stress Relief During the Holidays

The holidays can be a wonderful time of year. Friends and family fill most people’s lives with cheer throughout the holiday season. Unfortunately for most, the holidays also elicit extra stress. The stress of finding time to get everything done and entertain those loved family members and cherished friends can become overwhelming. Finding the time to cook that extravagant meal or shop for the most sought after gift of the season can become an overbearing task when paired with normal life stressors.stress2

You do not have to feel overwhelmed during the holiday season. Check out the following to help reduce stress during the most festive time of the year.

  • Remember why the holidays are important to you. If your focus during the holiday season is being with family, then no matter what, if you are with family that’s all that matters. If your focus is R&R, then it is vital that you take time for yourself.
  • Count your blessings. Have you and your immediate family make a list of things and people that you appreciate in your life. Express gratitude to those people on your list.
  • Know and respect your limits. When you are hungry, eat. When you are tired, rest. If you’re overwhelmed, ask for help.
  • Scale back if you are experiencing more life stress this year. You are not required to do the same thing each year. If you are up to your eye balls with stress in regular life, scale back your holiday plans to something more appropriate.
  • Set and maintain realistic expectations. You cannot control everything. Things are going to happen whether you like it or not. Whatever those things may be, you do not have to be perfect. Stop looking for perfection like what you would see in the movies. Enjoy the time you have with family and friends instead.

Of course, there are many other ways to combat stress during this time of year, but implementing just a few of the above could help ward off depression or worse during the most wonderful time of the year.

www.hrbackground.com

Welcome To Our New Report Platform!

Introducing InstaScreen, AAA Credit Screening’s new platform for running and viewing consumer reports. As of 6/13/201Easy-Button6, all of our reports will be run through InstaScreen. What does this mean for you, our clients?

Some of you may have already experienced InstaScreen. If you have requested a report within the past week, you should have received a welcome e-mail directing you to https://aaacredit.instascreen.net/ where you can use the login and password that we have e-mailed you to access your report – now, later, whenever you want; your report will be waiting for you within our neat and tidy interface.

If you haven’t requested a report in the past week – don’t fret! Your account is ready and waiting for you when you put in your next request whether it’s a week, month, or year from now; we will send you your login information along with the notification that your request has been completed.

Once you enter in your login for the first time, you will be prompted to reset your password to something other than the default. Be sure to practice password safety and do not use a password that you utilize for other logins, such as your e-mail or your online banking account. You will also be prompted to set up security questions. These questions are in place so that in the event you forget your password, you can prove your identity to regain access to your account.

How do you access your reports once you are logged in to InstaScreen? There are two easy ways.

  • The first way is to enter in your applicant’s last name into the search bar at the top of the page and press your “enter” key. Then, a list of any of your applicants with that last name will appear. Click on the applicant whose report you want to view, and voilà!
  • The second way is to click on the tab labeled “Reports”. Then, on the left sidebar, click on the link for “Last 10 Reports”. This will come up with the last 10 reports that you have ordered from us. Click on the applicant’s name whose report you want to view, and the report will appear!

One of the benefits of InstaScreen is access. You can now access your reports via your home computer, your smartphone, or a tablet with internet access! You can download your report as a PDF so you can view or print it offline or you can view it online. InstaScreen is perfect for anyone at home or on the go!

https://www.hrbackground.com

 

FRAUD

stolen

Lions, tigers, and lost Social Security cards, oh my! Yes, it’s a very scary thought. Information that you have likely worked hard throughout your life to protect is now missing. It could be in the hands of someone that has mischievous ideas or more likely, it could be in the trash. The thought of your name and matching social security number being used to secure credit (that you obviously didn’t authorize) is horrifying and devastating.

If this happens, steps may be taken to lessen the blow to your credit (and psyche).

If you believe that you might be a victim of identity fraud, follow these steps.

  1. Place a fraud alert on your credit report by contacting one of the three major credit bureaus (Transunion, Experian, and Equifax). Once placed, the other two bureaus will be notified. The initial fraud alert will last for at least ninety days.
  2. Review your credit report for fraudulently open accounts.
  3. If accounts are found; contact the creditor and question the account.
  4. File a fraud report with your local police department and the Federal Trade Commission.
  5. Report to your bank and other creditors about identity fraud.
  6. Place an extended fraud alert on your credit. The extended alert will last for 7 years.

For some it is necessary to continue with one more step. They may elect to place a security freeze on their credit report. The security freeze prevents anyone (lender’s and creditor’s) from accessing your credit report. There is no time limit on the security freeze, and will remain on your credit until you say otherwise.

The fraud alert and the security freeze are consumer (you) initiated and ended. A credit reporting agency must follow certain guidelines pertaining to identity theft. As a consumer, you have rights, and those rights are there to protect and help you in the event of a situation such as identity fraud.

There are other reasons that one may elect to place a fraud alert or security freeze on their credit, but it may cost the consumer an out of pocket initial fee to establish.